This article describes how to return (or refund) credit and debit sales.
Tip: You can void a credit sale on the same day that the sale occurred.
- If the terminal's main menu is open, which reads CommServer and Softpay - TSYS, select SoftPay - TSYS to open the SoftPay home screen.
- From the SoftPay home screen, select Return.
- Swipe the customer's card or manually enter the customer's card number.
- Select Credit or Debit.
- Enter the return amount and press Enter.
- Confirm the return amount and press Enter again.
The customer's receipt automatically prints when the transaction is approved.
- To print a merchant's copy of the receipt, select Enter.