Your VeriFone terminal displays a communication error code if it can't process a transaction. See one of the following sections for steps you can follow to resolve an error.
Troubleshoot VeriFone VX 680 wireless terminals
Your VX 680 terminal may display a communication error code when a transaction fails to process. Common error codes include the following:
- COMM ERR
- LINE CLOSE FAIL
- NO HOST RESPONSE
- NO LINE
- NO SIGNAL
Complete the following steps to try to resolve one of the previously listed errors or a different error.
- If the power cord is plugged in when processing a transaction, unplug the power cord and try again to process a transaction. If the transaction fails again, go to the step 3.
- Try to repair the connection:
- From the Sale screen, press * to open the Home screen.
- Select CommServer.
- Select Troubleshooting.
- Select Diag.
- Select Repair and wait for the repair diagnostic to finish. Was the connection successfully repaired?
- If yes, press Enter > * > SoftPay-TSYS to open the Sale screen and try again to process the transaction.
- If not, repeat this step twice to try to repair the connection before continuing to the next step.
- Replace the battery:
- Remove the back of the terminal.
- Remove the battery.
- Wait for 60 seconds, then connect a new battery.
- Reattach the back of the terminal.
- Press and hold the Enter button until the terminal turns on.
- Return to step 2 and try to repair the connection one more time.
- If the previous steps don't fix the problem, please contact our Client Services team at 800-787-4105 or sos@taluspay.com.
Troubleshoot VeriFone VX 520 terminals
Your VX 520 terminal may display a communication error code when a transaction fails to process. Common error codes include the following:
- COMM ERR
- TCPIP
- LINE BUSY
- LINE CLOSE FAIL
- NO HOST RESPONSE
- DIAL PRIMARY
- NO LINE
Complete the steps in one of the following sections to try to resolve one of the previously listed errors or a different error.
Troubleshoot Ethernet-connected VX 520 terminals
- Confirm the VeriFone VX 520 terminal's Ethernet cable is connected to the ETH port at the bottom of the terminal.
- If your terminal is connected to a modem and/or router, does the modem and/or router have a dynamic or static IP address? If you need help answering this question, please contact your network administrator or internet service provider.
- If the modem and/or router has a dynamic IP address, continue to the next step.
- If the modem and/or router has a static IP address, follow these steps:
- Get the following information for your modem and/or router. If you need help, contact your network administrator or internet service provider.
- static IP address
- subnet mask
- gateway IP
- Complete the following steps to enter the information from the previous step into your terminal:
- Select Commserver.
- Select Config (the purple Reports button).
- Select IP (F2).
- Select Edit (F3).
- Select Static (F1).
- Select Next (F2).
- Select Edit (F3).
- Enter the static IP address.
- Select Enter.
- Select Next (F2).
- Select Edit (F3).
- Enter the subnet mask.
- Select Enter.
- Select Next (F2).
- Select Edit (F3).
- Enter the gateway IP address.
- Select Enter.
- Select Exit (F4).
- Select Yes (F1) to save the changes.
- Try again to process a transaction. If your terminal still can't process a transaction, return to step 2a and confirm you recorded and entered the correct static IP address, subnet mask, and gateway IP address.
- Get the following information for your modem and/or router. If you need help, contact your network administrator or internet service provider.
- Follow these steps to reboot your terminal and modem and/or router.
- Unplug the Ethernet cable from the terminal.
- Unplug the power cord from the terminal.
- Unplug the Ethernet cable from the modem and/or router.
- Unplug the power cord from the modem and/or router.
- Wait for 30 seconds.
- Plug the power cord into the modem and/or router.
- Plug the Ethernet cable into the modem and/or router.
- Plug the power cord into the terminal.
- Plug the Ethernet cable into the terminal.
- When the lights on the modem and/or router indicate that the device is connected, try again to process a transaction.
- If your terminal still can't process a transaction, plug the Ethernet cable into a different port on the modem and/or router and try again to process a transaction.
- If your terminal still can't process a transaction and you have a router that connects your modem to your terminal, disconnect the router and connect the Ethernet cable directly from the modem to the terminal, then try again to process a transaction.
- If the previous steps did not resolve your issue, please contact our Client Services team at 800-787-4105 or sos@taluspay.com.
Troubleshoot phone line-connected VX 520 terminals
- Confirm the VeriFone VX 520 terminal's phone cord is connected to the Phone port on the terminal.
- If you need to dial 9 to reach an outside connection on the line that the terminal uses, please contact our Client Services team at at 800-787-4105 or sos@taluspay.com.
- Is a splitter connected to the phone line? If so, remove the splitter and plug the phone line directly into the phone jack. Then, try again to process a transaction. If your issue is resolved, then the splitter is faulty. Either don't reconnect the old splitter or get a new splitter.
- Does the connected telephone line include voicemail? If so, the terminal can't connect and is timing out. Remove the voicemail service from the line or connect the terminal to a different line that doesn't have voicemail.
- Follow these steps to reboot your terminal.
- Unplug the phone cord from the terminal.
- Unplug the power cord from the terminal.
- Wait for 30 seconds.
- Plug in the power cord.
- Wait until the Commserver screen appears.
- Plug in the phone line.
- Try again to process a transaction.
- Follow these steps to test your phone line.
- Unplug the phone cord from the terminal.
- Plug the phone cord into an office telephone.
- On your office telephone, call 888-445-4815.
- When you hear the sound of a fax machine receiver, hang up the telephone.
- Try again to process a transaction.
- If the previous steps did not resolve your issue, please contact our Client Services team at 800-787-4105 or sos@taluspay.com.
Comments
0 comments
Please sign in to leave a comment.