How to Process a Refund on NMI

You can refund from the original sale by doing the following: 

1. Login to NMI. 
2. Click Transaction Reports in the left panel menu. 
3. Choose the date range search criteria and click Submit. 
4. Click on the magnifying glass on the left of the batch date in question. 
5. Click View These Transactions. 
6. Click the Transaction ID for the transaction needing to be refunded. 
7. Click Refund. 
8. It will take you to a menu where you can refund the full amount or change the amount as needed. Once done, click Refund.

You can also refund by using the Virtual Terminal by doing the following: 

1. Login to NMI. 
2. Click on Credit Cards in the left panel menu. 
3. Choose Refund in the left panel menu. 
4. Enter the original Transaction ID or click the magnifying glass to search for it. 
5. Enter the amount. 
6. Click Refund. 
7. It will take you to a menu where you can refund the full amount or change the amount as needed. Once done, click Refund.