Please note that tips can only be adjusted before batching (settling). If a settlement is started, the settlement process happens very quickly so unplugging the power may not stop it. If you do this, and attempt to adjust a tip and it states "settlement required" or "batch required", you will have to proceed with batching.
There is not a way for us to adjust these tips internally as transactions on terminals are known as "Terminal Capture" which means all adjustments to sales must be completed on the device itself. So please ensure that you adjust all tips prior to attempting a batch or settlement.
Tip adjustment capability also needs to be enabled in the Settings by Talus. If you are unable to complete the following steps and/or do not have a tip line on your receipts then contact Client Services at 1800-787-4105 to have this feature enabled.
To adjust your tips:
- Select Other.
- Select Enter Tips.
- Enter the SEQ # from the receipt and press Enter.
- If the correct transaction comes up then touch [Edit Tip].
- Enter tip amount and press Enter.
- Terminal will display 'Processing' and will return back to the Tip List You can press [Prev] or [Next] to scroll through additional transactions to adjust or press Cancel back to the main screen.
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