How to Process a Refund on SwipeSimple Virtual Terminal

1. Login to SwipeSimple. 

2. Go to the Transactions in the left panel menu.

3. Click the Transaction Number for the transaction you would like to Refund.

4. Click Refund.

   • Note that selecting Issue Refund will not automatically refund the transaction, but will first give you the option to select the dollar amount you would like to refund, allowing for partial refunds.

   • If you wish to refund the full amount, be sure to enter that full amount.

   • RECOMMENDED: Voiding is recommended if applicable. You can only void a transaction that has not yet been settled (batched). If the Void option is not displayed, the void period has expired and you must refund.